SHIPPING TIMES : All orders will be processed within 7-9 business days unless otherwise noted in the listing (pre-orders, backordered items, etc.) Our items are designed to arrive to you at peak freshness. Please specify if you need an item by a certain date and we will always do our best to accommodate.
You will receive tracking information once your order is shipped.
LOST PACKAGES : If you do not receive your package or you cannot find delivery information with the tracking number provided to you, please notify us immediately.
Do you ship internationally?
No, currently our products are only shipped within Canada and the U.S.
Do you offer local pick-up?
Local pick up is offered for purchases made in the General Toronto Area. Arrangements will be made by phone or email to determine a mutually convenient location for product pick-up.
RETURNS: Due to the handmade nature of Asili Living Co. products, we are unable to honour returns and exchanges. However, I want you to be satisfied with your purchase. If there are any problems with your order, please contact us and we will see what can be done.