SHIPPING TIMES : All orders will be processed within 5-7 business days unless otherwise noted in the listing (pre-orders, backordered items, etc.) Our items are designed to arrive to you at peak freshness. Please specify if you need an item by a certain date and we will always do our best to accommodate.
You will receive tracking information once your order is shipped. Items are shipped via Canada Post expedited shipping, Purolator , UPS and /or couriers
If you do not receive your package or you cannot find delivery information with the tracking number provided to you, please notify us immediately. Please note: That items that are marked as delivered by tracking number will not be replaced as we can not be responsible for stolen items.
At Asili Living Co., we take pride in the handmade quality of our products and the care we put into each item. As a small business, we are unable to accommodate returns and exchanges. However, your satisfaction is our top priority. If you encounter any problems with your order, please reach out to us, and we’ll do our best to resolve the issue.
Defective or Damaged Products
If you receive a product that is defective or has been damaged during shipping, please email us within 10 days of receiving your order. Be sure to include pictures of the damage. We will assess the situation and may offer a full refund based on the extent of the damage.
Defective or Damaged Products
If you receive a product that is defective or has been damaged during shipping, please email us within 10 days of receiving your order. Be sure to include pictures of the damage. We will assess the situation and may offer a full refund based on the extent of the damage.
If your package hasn’t arrived within the expected timeframe, please contact us so we can assist you in tracking your order.
Thank you for supporting Asili Living Co. and for understanding our return policy. Your support as a customer of a small business means the world to us!
We accept a variety of payment options to ensure convenience for our customers. You can choose to pay via electronic transfers, credit cards, or use Afterpay for a more flexible payment plan. If you have any questions about these payment methods or need assistance, please feel free to reach out to us at contact@asililivingco.ca
Our skincare and bath products are all made in Canada.
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